Privacy Policy
Last updated: Friday, October 11, 2024
ALTERRA HEALTH PRIVACY POLICY
This Privacy Policy (the “Policy”) is entered into by and between PUENTE HOLDINGS, LLC DBA ALTERRA HEALTH (hereinafter, “ALTERRA HEALTH”) and you (“You” or “Your”) concerning Your use of ALTERRA HEALTH’s website located at https://alterrahealth.com and any subdomain and/or subdirectory thereof (the “Website”) and the services available through the Website, associated Resources, and associated Support Community (the “Services”).
This Privacy Policy (together with our Terms of Use) is presented to you in order to help you make an informed decision about using the Website and the Services provided by ALTERRA HEALTH and to explain to you what information we collect, how we store that information, and how we may use it. By using the Website and the Services, you are consenting to have your Personal Information and non-personally identifiable data transferred to and/or processed in the United States in accordance with the terms of this Privacy Policy.
By using the Website and the Services, You represent and warrant that You have read and understand, and agree to be bound by, this Privacy Policy and ALTERRA HEALTH’s Terms of Use. IF YOU DO NOT UNDERSTAND THIS PRIVACY POLICY, OR DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES.
CHANGES TO POLICY
ALTERRA HEALTH RESERVES THE RIGHT TO CHANGE THIS POLICY AT ANY TIME UPON NOTICE TO YOU, TO BE GIVEN BY: (I) THE POSTING OF A NEW VERSION; AND/OR (II) A CHANGE NOTICE ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO REVIEW THIS POLICY PERIODICALLY. You will be deemed to have agreed to any such modification or amendment by Your decision to continue using the Services following the date in which the modified or amended Policy is posted.
DEFINITIONS
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, phone number, social security number, insurance-issued ID numbers, and social media profiles. “Personal Information” also includes identifiable health information collected about you. However, “Personal Information” does not include any information or data which has been anonymized so that it does not allow a third-party to identify a specific individual.
“Protected Health Information”, as defined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), 45 C.F.R. Parts 160, 162, and 164, means information, including demographic information, which relates to an individual’s past, present, or future physical or mental health or condition or the provision of health care to the individual, or the past, present, or future payment for the provision of health care to the individual, and that identifies the individual or for which there is a reasonable basis to believe can be used to identify the individual.
GENERAL OVERVIEW
ALTERRA HEALTH, the Services, the Website, associated Resources, and associated Support Community are designed for consumers (not meant to be medical in nature) and do not have the capability to connect with, store data from/for, or transmit data to/from medical providers or medical offices. ALTERRA HEALTH in no way, shape, or form integrates with Electronic Health Record (“EHR”) systems or Electronic Medical Record (“EMR”) systems. ALTERRA HEALTH operates independently from medical providers and medical offices and operates strictly as a consumer education and support platform. ALTERRA Health is not involved in the handling, storage, or transfer of Protected Health Information (“PHI”) at any time. Any information, details, data, and Personal Information inputted to ALTERRA HEALTH and/or downloaded from ALTERRA HEALTH is done voluntarily at the sole discretion of each individual user. Creating an account with ALTERRA HEALTH and/or accessing the Services, the Website, associated Resources, and associated Support Community is done voluntarily at the sole discretion of each individual user.
To use the Services, you will be asked to provide a name, username, email address, phone number, and password. By creating an account, you voluntarily agree to provide these details. You are entirely responsible for maintaining the confidentiality of Your password.
By joining the Support Community, you agree that your name, profile, and any information you share will be made available to other participants within the Support Community. Do not share any information in the Support Community that you do not wish to be made publicly available.
INFORMATION WE COLLECT FROM YOU
Non-Personally Identifiable Information
When you use the Services, we may collect certain non-personally identifiable information. This may include your browser information (including browser type, browser version, host operating system, and browser language) and your IP address. We use this information to help diagnose problems with our servers and for other administrative purposes.
In addition, aggregate traffic information may also be compiled by the Services from this non-personally identifiable information. We may use this data for improving the features offered by the Services.
Personal Information
We may collect information, including Personal Information about you:
when you register to use the ALTERRA HEALTH Services;
when you interact with and use the ALTERRA HEALTH Services;
when you upload an image, document, or any other data to the ALTERRA HEALTH Services;
when you communicate with us.
ALTERRA HEALTH’s Use of Cookies
We use cookies as part of ALTERRA HEALTH and the Services. By using the Services, you accept the use of cookies in accordance with this Privacy Policy. If you do not accept the use of these cookies, please disable them following the instructions in this Privacy Policy.
We primarily use two different types of cookies on this website: (1) Strictly Necessary Cookies and (2) Analytics Cookies:
Strictly Necessary Cookies:
These cookies are essential in order to enable you to move around the website and use its features and services, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Analytics Cookies:
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is used only to improve a website’s services.
Managing Cookies. You can enable, disable or delete cookies within your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies. If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
USE OF INFORMATION COLLECTED
Primary Purpose of Information Collected
The information and data collected through the Services, including Personal Information, is primarily used for the purposes of:
providing you the products and services you request;
notifying you about changes to our service and policies; and
communicating with you.
Other Uses
ALTERRA HEALTH may also use the information we collect about you, including Personal Information, for the following purposes:
Communications
We may periodically contact you using information supplied to the site (e.g. to provide newsletters or marketing information on new products and services). You may opt out of receiving marketing communications by clicking on the unsubscribe link at the bottom of such emails. Certain communications, such as those regarding changes to our policies or changes to services you have purchased, you may not opt out of.
Surveys and Ratings
ALTERRA HEALTH may make public the content of any surveys, ratings, and/or testimonials you provide.
Anonymized and Aggregate Data
ALTERRA HEALTH may anonymize and aggregate any data collected through the Services, and use it for business or research purposes. For example, we may use such anonymized and aggregate data for evaluating the performance of content and features provided through the Services.
DISCLOSURE OF PERSONAL INFORMATION
Vendors and Service Providers
We may share any information we receive with vendors and service providers retained in connection with the provision of the Services.
When Required by Law
ALTERRA HEALTH reserves the right to disclose your Personal Information, without prior notice to you, as required by law or when we believe that disclosure is necessary to comply with a law, regulation, or any legal request (e.g. court order or subpoena). Furthermore, we may share your Personal Information when we believe it is necessary to address fraud or other illegal or prohibited activity perpetrated through the Services, or to prevent imminent bodily harm.
Merger, Sale, or Other Asset Transfers
If ALTERRA HEALTH is involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such successor entities may use or disclose such information.
With Your Permission
ALTERRA HEALTH may disclose your Personal Information according to your instructions and with your permission.
SECURITY
We have implemented reasonable measures to protect the information we collect and store (e.g. hashed user password and SSL encryption), taking into consideration the types of risks we face and the reasonable protections available to us. No method of protecting information is 100% secure, and we cannot guarantee its absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your data, we take steps to ensure security on our systems and/or on the systems of our service providers. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such safeguards.
If ALTERRA HEALTH learns of a security system breach affecting Personal Information, ALTERRA HEALTH maintains a breach notification policy.
By using the Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services.
INTERNATIONAL USERS
Access to and use of ALTERRA HEALTH and the Services is administered in the United States and is intended for users within the United States.
PLEASE NOTE: If you are using ALTERRA HEALTH from the European Union or other regions with laws governing data collection and use, you are agreeing to the transfer of your information to the United States for processing. By providing your information to ALTERRA HEALTH, you consent to any transfer and processing in accordance with this Privacy Policy.
PRIVACY PRACTICES OF THIRD PARTIES
When you click on links to websites or applications outside of ALTERRA HEALTH or the Services, third parties may place their own cookies or other technological devices on your Internet browser or device. We have no control over these third parties and no responsibility for the technologies they employ. To learn how a particular website collects and uses your information, you should read the privacy policy of that website.
PRIVACY OF CHILDREN
ALTERRA HEALTH does not knowingly collect information from anyone under the age of 13. If we are made aware that we have received information from anyone under the age of 13, we will promptly locate and remove that information from our records.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents have the right to receive information from us regarding categories of Personal Information we shared with third-parties for their direct marketing purposes during the previous calendar year, if any. This information will be provided free of charge, once per calendar year upon request. To request this information, please submit an inquiry through the contact form on the Website (https://alterrahealth.com). We will respond to such written requests within 30 days following receipt.
QUESTIONS
For questions or concerns regarding this Privacy Policy, please submit an inquiry through the contact form on the Website (https://alterrahealth.com).